Personality and Leadership as Dispatcher Retention Tools (Paperback)

For over thirty years rapid technological advances, combined with increases in population and demographic shifts, have been among drivers of growth in 9-1-1 telecommunicator occupations. In the past decade, dispatcher retention has been further exacerbated by rapid telecommunication advancements, dynamic environmental stressors, and high-technology occupational opportunities. These change factors have resulted in an increased emphasis on E 9-1-1 staffing issues; they have created a need for employee retention strategies This case study examined relationships between personality and retention of 9-1-1 emergency telecommunicators. The study evaluates linkages between individual characteristics, contextual performance, servant leadership, and person-job fit, as related to dispatcher retention. Findings indicate significant relationships do exist between personality and employee retention, person-job fit, contextual performance, and servant leadership traits expressed as contextual performance in the sites examined. Further, findings of this study provide a sound case for on-going investigation of relationships between personality, Servant Leadership, and dispatcher retention.

General

Imprint:	VDM Verlag Dr. Mueller E.K.
Country of origin:	Germany
Release date:	October 2008
First published:	October 2008
Authors:	Lora Reed
Dimensions:	229 x 152 x 8mm (L x W x T)
Format:	Paperback - Trade
Pages:	156
ISBN-13:	978-3-639-08738-3
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Promotions
LSN:	3-639-08738-0
Barcode:	9783639087383

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