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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Building Quality Management Systems - Selecting the Right Methods and Tools (Paperback, New)
Loot Price: R1,131
Discovery Miles 11 310
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Building Quality Management Systems - Selecting the Right Methods and Tools (Paperback, New)
Expected to ship within 12 - 17 working days
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Quality has quickly become one of the most important
decision-making factors for consumers. And although organizations
invest considerable resources into building the right quality
management systems (QMSs), in many instances, the adoption of such
quality improvement tools are just not enough. Building Quality
Management Systems: Selecting the Right Methods and Tools explains
exactly what directors, practitioners, consultants, and researchers
must do to make better choices in the design, implementation, and
improvement of their QMSs. Based on the authors' decades of
industrial experience working on business improvement projects for
multinationals looking to design or improve their QMSs, the book
discusses building QMSs based on two important organizational
elements: needs and resources. It begins with an overview of QMSs
and systems thinking and the impact of QMSs on financial
performance. Illustrating the process management approach, it
reviews the most well-known business and quality improvement
models, methods, and tools that support a major QMS. The authors
introduce their own time-tested methodology for designing,
implementing, and enhancing your own QMS. Using their proven
method, you will learn how to: Implement a strategic quality plan
based on your specific needs, capabilities, cost-benefits,
policies, and business strategies Select the right models, methods,
and tools to be adopted as part of your QMS Understand the critical
success factors and implementation challenges Evaluate the level of
maturity of your QMS and your implementation efforts Highlighting
the importance of quality as a way of life, this book supplies the
understanding you'll need to make the right choices in the
development and deployment of your QMS. With a clear focus on
business performance and process management, it provides the basis
for creating the quality management culture required to become a
world-class organization.
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