Why some team members go the extra mile while others don't--and how
to get more out of everyone
Business leaders know that some members of their teams go above
and beyond while others get by doing the bare minimum. The question
on everyone's lips is how to turn every member of your organization
into a top performer. "Beyond the Call "uses case studies, the
real-world stories of real managers, and groundbreaking research
from NYU's Stern School of Business, to answer important questions
about performance and offer real solutions for building
high-performing organizations and teams. This book will show you
how to coax every member of you team to do more, leaving behind
mediocrity for excellence."'Beyond the Call addresses a topic that
goes to the very heart of what makes organisations successful in
the 21st Century...this book provides a useful framework to help
managers understand more about the discretionary effort. "Beyond
the Call" outlined discretionary effort principles that all
managers should benefit from adopting'"Jonathan Emms, Head of
Primary Care, Country Lead, Pfizer UK
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