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Serviceorientierung im Unternehmen - Forum Dienstleistungsmanagement (German, Hardcover, 2010 ed.) Loot Price: R2,693
Discovery Miles 26 930
Repayment Terms: R252 pm x 12*
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Serviceorientierung im Unternehmen - Forum Dienstleistungsmanagement (German, Hardcover, 2010 ed.): Manfred Bruhn, Bernd Stauss

Serviceorientierung im Unternehmen - Forum Dienstleistungsmanagement (German, Hardcover, 2010 ed.)

Manfred Bruhn, Bernd Stauss

Series: Forum Dienstleistungsmanagement

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Loot Price R2,693 Discovery Miles 26 930 | Repayment Terms: R252 pm x 12*

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Es ist seit langem bekannt, dass die Serviceorientierung von Mitarbeitern und ein entsprechendes Verhalten im Kontakt mit externen Kunden nur zu erwarten sind, wenn unternehmensintern entsprechende Rahmenbedingungen hergestellt werden. In 22 Beitragen beantworten renommierte Autoren, was genau unter Serviceorientierung im Unternehmen zu verstehen ist und wie ein Konzept der internen Serviceorientierung realitatsgerecht verwirklicht werden kann."

General

Imprint: Gabler
Country of origin: Germany
Series: Forum Dienstleistungsmanagement
Release date: February 2010
First published: 2010
Editors: Manfred Bruhn • Bernd Stauss
Dimensions: 254 x 178 x 32mm (L x W x T)
Format: Hardcover - Cloth over boards
Pages: 551
Edition: 2010 ed.
ISBN-13: 978-3-8349-1773-7
Languages: German
Subtitles: German
Categories: Books > Business & Economics > Business & management > Sales & marketing > General
Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN: 3-8349-1773-7
Barcode: 9783834917737

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