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Service Management Principles for Hospitality and Tourism (Paperback)
Loot Price: R2,706
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Service Management Principles for Hospitality and Tourism (Paperback)
Expected to ship within 12 - 17 working days
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Service Management Principles for Hospitality and Tourism gives an
introduction to hospitality and tourism and talks about the role of
communication in this sector. It brings the focus of the readers to
food service management and the aspect of marketing in the
hospitality industry. Also discussed in the book is the quality
management in the hospitality industry, the role of customer
satisfaction in this sector, the management of corporate travel and
tourists, the management in technological and networking sense, the
challenges that lie in the hospitality and tourism sector and the
future that the sector may undergo. The readers are provided with
the basic knowledge on all the possible aspects of the management
of hospitality and tourism sector.
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