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Books > Social sciences > Politics & government > Public administration
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Subversive citizens - Power, agency and resistance in public services (Paperback)
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Subversive citizens - Power, agency and resistance in public services (Paperback)
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Many of the recent reforms in public services in the UK have been
driven by the image of the 'responsible citizen' - the service user
who does not only have rights to receive services but also has
responsibilities for the delivery of policy outcomes. In this way,
citizens' everyday conduct is shaped by governmental action, yet
there is much evidence that both front-line staff in public
services and the people who use them can sometimes act in ways that
modify, disrupt or negate intended policy outcomes. "Subversive
citizens" presents a highly original examination of how official
policy objectives can be 'subverted' through the actions of staff
and users. It discusses the role of public policy in the creation
of 'good citizenship', such as making appropriate choices about
what to eat and how much to save, to being an active participant in
the local community. It also examines how the roles of service
delivery staff have changed substantially, and how theories of
'power' and 'agency' are useful in analysing the engagement between
public policies (and those employed to deliver them) and the
citizens at whom they are targeted. The idea of subversive
citizenship is explored through theoretical and empirical analyses
by a range of prominent social researchers and will be of interest
to students of social policy, sociology, criminology, politics and
related disciplines, as well as policy makers involved in public
services.
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