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Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > Industrial arbitration & negotiation

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The Complete Guide to Conflict Resolution in the Workplace (Paperback, Special Ed.) Loot Price: R797
Discovery Miles 7 970
The Complete Guide to Conflict Resolution in the Workplace (Paperback, Special Ed.): Marick F. Masters, RObert R. Albright

The Complete Guide to Conflict Resolution in the Workplace (Paperback, Special Ed.)

Marick F. Masters, RObert R. Albright

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Loot Price R797 Discovery Miles 7 970 | Repayment Terms: R75 pm x 12*

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"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict "per se," but "managing" conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict

* diagnostic tools for measuring it

* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

General

Imprint: Amacom Books
Country of origin: United States
Release date: May 2002
First published: May 2002
Authors: Marick F. Masters • RObert R. Albright
Dimensions: 254 x 178 x 19mm (L x W x T)
Format: Paperback
Pages: 368
Edition: Special Ed.
ISBN-13: 978-0-8144-1718-8
Categories: Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > Industrial arbitration & negotiation
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LSN: 0-8144-1718-3
Barcode: 9780814417188

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