"People thrive on conflict in most areas of their
lives--football games, political debates, legal disputes--yet steer
clear from workplace conflicts.
But conflict is actually a healthy way to challenge the existing
order and essential to change in the workplace. The real problem is
not conflict "per se," but "managing" conflict.
This authoritative manual explains step by step how to design a
complete conflict resolution system and develop the skills to
implement it. Packed with exercises, case studies, and checklists,
the book also supplies:
* an overview of workplace conflict
* diagnostic tools for measuring it
* techniques for resolving conflict, such as negotiation,
labor/management partnerships, third-party dispute resolution,
mediation, arbitration, more."
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