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Service Business Model Innovation in Healthcare and Hospital Management - Models, Strategies, Tools (Hardcover, 1st ed. 2017)
Loot Price: R5,655
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Service Business Model Innovation in Healthcare and Hospital Management - Models, Strategies, Tools (Hardcover, 1st ed. 2017)
Expected to ship within 12 - 17 working days
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This book demonstrates how to successfully manage and lead
healthcare institutions by employing the logic of business model
innovation to gain competitive advantages. Since clerk-like
routines in professional organizations tend to overlook patient and
service-centered healthcare solutions, it challenges the view that
competition and collaboration in the healthcare sector should not
only incorporate single-end services, therapies or diagnosis
related groups. Moreover, the authors focus on holistic business
models, which place greater emphasis on customer needs and put
customers and patients first. The holistic business models approach
addresses topics such as business operations, competitiveness,
strategic business objectives, opportunities and threats, critical
success factors and key performance indicators.The contributions
cover various aspects of service business innovation such as
reconfiguring the hospital business model in healthcare delivery,
essential characteristics of service business model innovation in
healthcare, guided business modeling and analysis for business
professionals, patient-driven service delivery models in
healthcare, and continuous and co-creative business model creation.
All of the contributions introduce business models and strategies,
process innovations, and toolkits that can be applied at the
managerial level, ensuring the book will be of interest to
healthcare professionals, hospital managers and consultants, as
well as scholars, whose focus is on improving value-generating and
competitive business architectures in the healthcare sector.
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