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Books > Computing & IT > Computer communications & networking > Network security
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Employee-Centric IT - Advancing the Digital Era Through Extraordinary IT Experience (Paperback, 1st ed.)
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Employee-Centric IT - Advancing the Digital Era Through Extraordinary IT Experience (Paperback, 1st ed.)
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Global surveys from McKinsey, BCG, Gartner, and others show that
less than 30% of digital transformation programs succeed in their
missions to improve a company's performance and employee
productivity. This is due to the fact that IT efforts within the
company do not center around the employee. This book will provide
concrete steps to allow both IT professionals and business leaders
to transform the way they deliver IT to employees - with the
employee (the human) centered in their transformation. The
concepts, models, checklists, and playbook you'll review are based
on the author's many years of experience, lessons learned, and
proven outcomes. IT organizations want to improve their employee
experience but don't know how and this is the "must have" book for
those who don't know where to start. More than two-thirds of
today's jobs require good digital and IT skills from employees. The
expectations of management, who invest in these big digital
transformations, is that the employees will become more productive,
effective and help the bottom line. However, this can only happen
through active and proactive change of IT operations and
transformations that center the employee, rather than technology or
senior management. This book reveals the benefit of moving towards
an approach where employees gain technology aptitude, are up for
technology change, and are willing to learn more for their benefit
and even provide feedback on ways to improve these tools, trainings
and support. You'll see how employee engagement and experience
research, concepts, and implementations are growing rapidly across
many organizations and taking a key role in their global
strategies. Employee-centric IT will transform employees to own
their digital literacy and development, and this in turn reduces or
even eliminates the shadow IT need and allows the organization to
drive and implement successful digital transformation. What You'll
Learn Understand the value of being employee-centric in IT
departments versus current models Take steps to win IT team's
acceptance of the changes needed to achieve employee-centricity Be
proactive in providing training & information on digital &
productivity tools Who This Book Is ForBusiness leaders, IT and
digital leaders as well as IT employees who would like to transform
their current IT and Digital teams to be more employee centric and
drive highest level of value, adoption and satisfaction for their
IT/digital programs, transformations and investment.
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