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Baldrige Award Winning Quality - How to Interpret the Baldrige Criteria for Performance Excellence (Paperback, 18th edition)
Loot Price: R1,868
Discovery Miles 18 680
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Baldrige Award Winning Quality - How to Interpret the Baldrige Criteria for Performance Excellence (Paperback, 18th edition)
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The Malcolm Baldrige National Quality Award is the highest level of
national recognition for performance excellence that a U.S.
organization can receive. Now in its 18th edition, Baldrige Award
Winning Quality is still the most widely used and recognized book
on the Malcolm Baldrige National Quality Award. It provides readers
with a simple, yet comprehensive resource, for understanding the
most current criteria for this prestigious business performance
award. The definitive resource for helping companies achieve
world-class results, Baldrige Award Winning Quality - 18th Edition:
How to Interpret the Baldrige Criteria for Performance Excellence
is the only book on the Baldrige criteria to detail, in simple and
straightforward language, every category, examination item, and
area to address. From understanding the scoring system to preparing
for a site visit, it guides you through all stages in the process.
Reflecting the new criteria (2013-2014) that address education and
healthcare, this edition outlines a comprehensive plan that is
suitable for any company in any industry. Offering detailed
explanations of each of the 17 "Examination Items" and the 36
"Areas to Address" that compose the seven major categories, the
book reveals exactly what examiners look for in each area and
suggests what you need to include. It also discusses: Criteria of
leadership and the role of senior management in the award process
Importance of a long- and short-term strategic plan Where and how
to satisfy the requirements for demonstrating effective "process"
and "results" Lists of state award programs based on the Baldrige
criteria Core values and themes that underlie the award How to
weigh the importance of the 36 "Areas to Address" The significance
of the Baldrige scoring scale, and its role in achieving
performance excellence The book devotes a chapter to supplying a
clear and concise explanation on how to prepare for a site visit
from the board of examiners. It details each facet of the site
visit, including its purpose, what a Baldrige examiner looks for,
and the questions typically asked during the visit. Complete with
rules for preparing graphics and charts, the book includes helpful
tips to help you avoid common mistakes when completing the
application.
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