A day does not pass without a newspaper report about yet another
company that has started outsourcing technology or other business
processes to India. The Senate recently voted 70 to 26 in favor of
preventing federal contracts going offshore, yet US managers
continue to beat a path to India because it is the global leader
for offshore IT-enabled services. Many CEOs seek to reduce their
costs or improve service quality, but not many understand India on
their first visit and some are confused by the culture.
In this book author Mark Kobayashi-Hillary introduces India and
the major players in the Indian service industry. He offers a
balanced view on the trend to outsource to India, describing the
reasons why a business should utilize India as an offshore
outsourcing destination and the steps needed to find and work with
a local partner. Not only does the book make a compelling economic
case for outsourcing to this region, it also discusses how to
manage the entire transition process, including the potential
impact on local resources.
Mark Kobayashi-Hillary is a British writer and independent
outsourcing consultant based in London. He has worked at a senior
level for several leading banking and technology groups and has
been involved in managing outsourced relationships in the UK,
Singapore and India. He is a regular commentator on India and
outsourcing in the European press.
Outsourcing To India is written from personal experience and
several years of research. This practical guide will help managers
navigate through the offshore outsourcing maze, allowing them to
avoid many of the major pitfalls others have faced when setting up
shop in India.
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