Thinking of... People-centric Process Management? Ask the Smart Questions (Paperback)

Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the "outside-in" or the customer's point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.

General

Imprint:	Smart Questions Limited
Country of origin:	United Kingdom
Release date:	February 2010
First published:	February 2010
Authors:	Mark McGregor • Ian Gotts
Dimensions:	156 x 234 x 9mm (L x W x T)
Format:	Paperback - Trade
Pages:	168
ISBN-13:	978-1-907453-00-7
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	1-907453-00-8
Barcode:	9781907453007

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