This book provides an overview of the various methods for creating
and implementing efficient work processes. The author presents the
most important tools for working on improvement projects such as
process mapping, Ishikawa diagram, burn-down chart, or Pareto
chart. Using successfully realized improvement projects from
practice, the concrete implementation of process optimization is
illustrated. In addition, it is shown how these methods, which
originate from the production sector, can be successfully used in
the office sector.
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