The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service (Hardcover, 1st ed. 2019)

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Release date:	September 2019
First published:	2019
Editors:	Mary E. Guy • Sharon H. Mastracci • Seung-Bum Yang
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	639
Edition:	1st ed. 2019
ISBN-13:	978-3-03-024822-2
Categories:	Books > Social sciences > Politics & government > Comparative politics Books > Social sciences > Politics & government > Public administration Books > Social sciences > Politics & government > Political structure & processes > General
LSN:	3-03-024822-4
Barcode:	9783030248222

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