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Books > Social sciences > Politics & government > Public administration
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service (Hardcover, 1st ed. 2019)
Loot Price: R4,139
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service (Hardcover, 1st ed. 2019)
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The Palgrave Handbook of Global Perspectives on Emotional Labor in
Public Service challenges traditional public administration theory
and its disavowal of the emotive component to public service
delivery. Providing a comprehensive and comparative overview of the
current research in this previously understudied area, this
handbook situates emotional labor within public service and
establishes emotional labor within individual, organizational,
cultural, and situational scenarios. With chapters spanning twelve
different countries across six continents, this handbook provides
groundbreaking survey research that probes the daily work
experience of public servants, paying special attention to the
relational aspect of public service delivery. It ultimately seeks
to revise the current public service paradigm, and will be an
invaluable resource to researchers, public managers, and
international public service organizations as the first of its kind
for the public administration market.
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