THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
In the fast-paced environment of healthcare, tense, complicated,
and unpredictable interactions are a guarantee. Clear communication
is an absolute necessity for resolving workplace conflicts and
keeping patients fully educated in what can literally be life or
death situations.
"Perfect Phrases(TM) for Healthcare Professionals" has hundreds
of ready-to-use phrases for clearly communicating with patients,
their families, and colleagues. It provides the most effective
language to help you: Respond to patients' concerns empathetically
and professionally Resolve confl icts with colleagues and staff
members Break bad news with clarity and sensitivity Deal with
suspected child abuse or other illegal activity Disclose medical
errors with honesty and tact
General
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