Public officials are seen as the peoples' representatives or
trustees and answerable before the public by explaining, justifying
and rectifying their actions. Accountability can be carried out
effectively through the institutions which are constitutionally
protected, structurally independent, functionally autonomous and
behaviourally impartial. Whereas accountability mechanisms refer to
the institutionalized processes of holding the public authorities
to account that traditional mechanisms of accountability include
the elections, legislative scrutiny, courts and government audit.
Institution of the ombudsman is a newer and specialized mechanism
for holding the public services accountable. Elections and
legislative scrutiny mechanisms of accountability do not make the
public officials directly accountable. Process of seeking redress
and holding public officials to account through courts is costly
laborious and time consuming due to which need for the simple,
accessible and cheaper avenue of public redress becomes inevitable.
Institution of the ombudsman may not possess the entire components
of the effective accountability.
General
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