This book provides a methodology for the standardization and
integration of processes of subsidiary companies within a
Multinational Company utilizing Business Process Reengineering
(BPR) which is a Top Management initiative. Action Research with a
dual-cycle, specifically the seven-stage Soft Systems was the
methodology used. The problem situation was that of processes not
being standardized and an organization structure which was not
process based. Conceptual To-Be models were created for the
business model as well as a process value-chain, macro and micro
processes, and a process-based organization structure with process
owners and Key Performance Indicators. The To-Be models were
compared to the As-Is models. Outcome analysis was carried out.
Contributions to knowledge were determined. A guideline is proposed
for the BPR definition of dramatic improvements. This book provides
a guide for managers who want to standardize processes utilizing
BPR with the objective of achieving BPR-defined dramatic
improvements
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