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Measuring the Success of a Wiki for Small Organizations (Paperback)
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Measuring the Success of a Wiki for Small Organizations (Paperback)
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Seminar paper from the year 2011 in the subject Computer Science -
Commercial Information Technology, grade: 1,3, Dresden Technical
University, language: English, abstract: The impact of knowledge
management systems (KMS) on organizations grows rapidly.
Increasingly, corporations are also using wikis to support employee
collaboration and knowledge management (cf. Wagner, 2004, p. 104).
A 2008 study by Gartner indicates that this year half of all US
companies will use wikis (Morse, 2008). Wikis allow open
collaboration in organizations and offer great potential for
teamwork and knowledge management (KM). Using this potential for
organizations in research context is a difficult task, because user
groups are smaller and many tools already exist. It is therefore
crucial to understand what makes a wiki successful. This seminar
paper investigates the success factors of wikis derived from
practical surveys, classifies them for relevance to small
organizations and finally builds a wiki success model based on IS
research and the practical success factors found.
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