This book leads the reader through the process of defining, documenting, and diagnosing workplace problems, in order to act pro-actively before problems arise, as well as coping in the case of unavoidable undesirable situations.
The emphasis is on process rather than exhaustive case studies, while providing a useful practical dimension in a section on interviewing and reporting, balancing out more abstract processes like factor charting. Each topic ends with a self-diagnostic "Pitfalls" section, which readers have found very useful to test their progress, and a collection of forms, tables, and checklists are also provided for further analysis.
Written in an accessible, easy-to-read style, it comes recommended by previous readers who followed the book's methodology.
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