Currently, there is neither a commonly-accepted definition of
information systems (IS) quality nor a convergence of perspectives
on quality approaches. The IS community has focused on the various
contributions of people, delivery processes, development
philosophies and methods. ""Measuring Information Systems Delivery
Quality"" represents a spotlight on IS quality that represents the
efforts of authors from several countries across the globe. Despite
this diversity, this book reflects the common position that
improving objective knowledge of potentially quality-enhancing
methods is far more likely to assist the production of high-quality
software than experimentation with each new gadget. ""Measuring
Information Systems Delivery Quality"" provides thoughtful analysis
and explains some of the contradictions and apparent paradoxes of
the many IS quality perspectives. It offers prescriptions, grounded
in research findings, syntheses of relevant, up-to-date literature,
and leading IS quality practices to assist the assimilation,
measurement, and management of IS quality in order to increase the
odds of producing higher quality systems.
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