A STEP-BY-STEP GUIDE TO STRIVING FOR PERFECTION IN AN IMPERFECT
WORLD
Six Sigma in many organizations simply means defining and
measuring quality; a working system designed to identify that
elusive goal, perfection. Companies such as GE, Microsoft, and 3M
have used this approach to eliminate product defects, reduce cycle
time, and improve customer satisfaction. Six Sigma may sound
intimidating, but the fact is that you don't have to be a
high-level executive at a giant corporation to use--or
understand--this concept. It is simply a way of improving
quality.
Getting Started in Six Sigma is designed to show you, step by
step, how Six Sigma works and how it can be used most effectively.
Whether you're a manager trying to change your approach to problem
solving or an employee in a corporation with a Six Sigma program,
this book will clearly lead you through each step of the process.
Definitions within the margins--placed at points of
discussion--will help you to quickly master Six Sigma terminology
as you read along.
In a straightforward and accessible style, Getting Started in
Six Sigma will familiarize you with: The real meaning of Six
Sigma--technical and philosophical The importance of both internal
and external customers DMAIC (Define, Measure, Analyze, Improve,
Control)--the tactical approach to Six Sigma projects Product and
service defects and how to reduce them Effectively improving
process systems Striving for consistency
Filled with numerous examples, checklists, and graphics, Getting
Started in Six Sigma will help you gain a firm understanding of the
topic and illustrate how this idea can make any organization
function better.
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