As soon as this book first appeared in 1990 it became the standard
text for the new generation of practice managers with
responsibility for implementing many of the radical changes taking
place in general practice. It required reprinting several times to
satisfy demand and has since undergone two major revisions to
ensure that it is up to date. This Third Edition incorporates
several new chapters and new contributors, who reflect efficient
and patient-friendly practice, and the continuing evolution of the
NHS reforms. Topics are presented in clear, comprehensive and
concise terms, from which managers will derive confidence and
understanding, whether they use the book for background reading in
the practice, or as a textbook on the many training courses that
have now adopted it.
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