An essential feature of successful counselling is the ability to
listen and respond well to the information being given in an
interview. In this book, the author shows how this ability may take
away the need for leading and advising, creating a counselling
encounter that is constructive and helpful. Leaders, whether
clerical or lay, teachers or managers, doctors or social workers,
frequently see their role as one of communication, but in the
excitement of communicating, forget that theirs are not the only
important voices. The primary purpose of this book is to emphasize
the necessity of learning to listen as well as to speak, and to
respond to what is said and what is omitted.
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