"That isn't what I meant!" Truly listening and being heard is far
from simple, even between people who care about each other. This
perennial bestseller--now revised and updated for the digital
age--analyzes how any conversation can go off the rails and
provides essential skills for building mutual understanding.
Thoughtful, witty, and empathic, the book is filled with vivid
stories of couples, coworkers, friends, and family working through
tough emotions and navigating differences of all kinds. Learn ways
you can: *Hear what people mean, not just what they say. *Share a
difference of opinion without sounding dismissive. *Encourage
uncommunicative people to open up. *Make sure both sides get heard
in heated discussions. *Get through to someone who never seems to
listen. *Ask for support without getting unwanted advice. *Reduce
miscommunication in texts and online. From renowned therapist
Michael P. Nichols and new coauthor Martha B. Straus, the third
edition reflects the huge impact of technology and social media on
relationships, and gives advice for talking to loved ones across
social and political divides
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