Trust is a key enabler of cooperation, motivation, innovation and
processes of transformation. However, in today's business world
many organizations are highly mistrusted- they are facing a trust
gap that will hinder their further organizational development. This
book identifies theoretical and practical answers to the problem of
how corporate boards can mitigate the current trust crisis and thus
ensure sustainable organizational development. After outlining the
trust problem in depth, the author presents potential inroads for
trust management. Based on extensive survey data a comprehensive
stakeholder trust measurement is developed. Analyzing stakeholder
interviews, organizational trust hazards, and trust enablers are
identified. These serve as the basis for systematic trust building.
Based on these findings, an Integrated Stakeholder Trust Management
Framework (ISTMAF) is proposed which: 1) allows corporate boards to
measure and monitor stakeholder trust and 2) enables the board to
generate decisions to restore trust. As such long-term, sustainable
organizational development can be secured.
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