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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Six Sigma in HR Transformation - Achieving Excellence in Service Delivery (Paperback, New Ed)
Loot Price: R1,602
Discovery Miles 16 020
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Six Sigma in HR Transformation - Achieving Excellence in Service Delivery (Paperback, New Ed)
Series: Gower HR Transformation Series
Expected to ship within 10 - 15 working days
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In the business world, especially in manufacturing or quality
management, the term Six Sigma usually refers to a set of tools and
methodologies developed by Motorola to improve processes by
eliminating defects. So why should the HR professional care what
Six Sigma is or how it can be applied in the HR function? According
to the specialists at Orion Partners, there are ten key reasons: *
to create excellence in process delivery; * to reduce defects; * to
increase efficiency; * to create a quality focused mindset; * to
benefit from best practice; * to bring clarity to the processes of
HR; * to use a structured scientific approach; * to speak the same
language and improve communication; * to gain control over your
processes; * and to strengthen your business case. Mircea Albeanu
and Ian Hunter explain some of the basic concepts to show how
applying Six Sigma tools and methodologies can be used to manage
the practical challenges of improving HR operations to meet your
organization's expectations at a lower cost and with greater
efficiency. To help illustrate some of the key messages examples
are drawn from Orion Partners' work using Six Sigma tools with
international organizations over the last seven years. This concise
guide is ideal for project and programme managers involved in
business transformation, and for HR managers as well as Six Sigma
specialists seeking to understand its applications within human
resources. About The Gower HR Transformation Series: The Human
Resources function faces a continuing challenge to its role and
purpose, in many organizations it has suffered from serious
under-representation at strategic, board level. Yet, faced with the
challenges of globalism, the need to innovate, manage knowledge,
attract and retain the very best employees, organizations need an
HR function that can lead from the front. The process of
transforming the function is complex and rarely linear. It includes
the practical challenges of improving HR operations to meet
customer expectations at lower cost and with greater efficiency.
The Gower HR Transformation Series will help; it uses a blend of
conceptual frameworks, practical advice and global case study
examples to cover each of the main elements of the HR
transformation process. The books in the series follow a standard
format to make them easy to read and reference. Together, the
titles create a definitive guide from one of the leading specialist
HR transformation consultancies; an organization that has been
involved in HR transformation for clients as diverse as Bombardier
Transportation, Marks & Spencer, Barnardo's, Oxfam, Schroders,
UnitedHealth Group, Nestle, BP, HM Prison Service, Transport for
London and Vodafone.
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