by Bob Camp The business improvement topic and quality tool called
benchmarking is becoming widely understood and broadly applied.
There are now applica firms that tions in almost all segments of
the economy including industrial either produce a product or a
service, non-profit organizations such as healthcare, government
and education. The approach is starting to spread around the globe
with initiatives in Europe, Asia Pacific and South America. This is
commendable and reassuring and must show that there is significant
interest in the approach and that it works. What is missing,
however, are books and reference material that are not solely
prepared in the US where benchmarking started. Theses would include
examples of applications relevant to the local area and industries.
They would include references to articles written about
benchmarking appearing in local publications. In this fashion those
interested would have near hand case histories of the use of
benchmarking and therefore become encouraged to use the technique.
Zairi and Leonard have done the benchmarking community a real
service by documenting the European view and application of
benchmark ing to a wide range of examples. But they have not
stopped there. Their text includes treatment of a number of related
facets of benchmarking that makes this a fairly thorough text."
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