Challenges to overcome: 1 Trust Concerns: The lack of trust between
buyer and seller has been hindering the growth of Internet commerce
in the South Asian markets. The payment procedure processes should
be improved in order to increase the market size. We have suggested
few payment procedures which will be in line with the policies of
the South Asia. 2 Setting up Accounts: We have addressed the
problems which are faced by the customers and also recommended
alternative measures that will enhance the possibility of growth in
South Asian markets. 3 Culture: Culture is the behaviours and
beliefs characteristic of a particular social, ethnic or age group.
The culture of South Asia is very strong and people are rooted to
it.This culture should be included in the workflow process of
digital services in south Asia. 4 Customer Care: Customer
satisfaction is the first priority of any business; if the business
is over internet then it is more important since the customer
cannot see the seller.We have suggested good measures which will
improve the standard of complaint management cell thereby leading
to a better customer care.
General
Imprint: |
Lap Lambert Academic Publishing
|
Country of origin: |
Germany |
Release date: |
February 2011 |
First published: |
February 2011 |
Authors: |
Mohammed Asif Iqbal
|
Dimensions: |
229 x 152 x 4mm (L x W x T) |
Format: |
Paperback - Trade
|
Pages: |
64 |
ISBN-13: |
978-3-8433-9214-3 |
Categories: |
Books >
Computing & IT >
Internet >
General
|
LSN: |
3-8433-9214-5 |
Barcode: |
9783843392143 |
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