Workplace-Tested Techniques for Tackling Problems, Handling
Delicate Situations, Keeping Bosses and Workers Happy, and More
Difficult employees ... Demanding bosses ... Irate customers ...
As a frontline manager in today's no-room-for-error workplace, you
never know where your next problem is coming from. What you "do
"know is that you'll be expected to solve that problem, and solve
it quickly. "The Manager's Survival Guide" features proven tips and
strategies for sensing imminent problems, formulating workable
solutions, following up to ensure problems don't reoccur, and more.
This latest volume in McGraw-Hill's skills-based Briefcase Books
series features the hands-on knowledge and skills you need to: Move
from problem to solution in four logical steps Keep performance
high--even when morale is low Take proactive steps to reduce the
likelihood of mishaps
Your reputation as a manager is being built today, and
everything you do today will impact both your career prospects and
your peace of mind. Let "The Manager's Survival Guide "give you the
tools you need to take charge of your surroundings, and handle
everyday management difficulties with leadership, diplomacy, and
results-based effectiveness.
Briefcase Books, written "specifically "for today's busy
manager, feature eye-catching icons, checklists, and sidebars to
guide managers step-by-step through everyday workplace situations.
Look for these innovative design features to help you navigate
through each page: Clear definitions of key terms, concepts, and
jargon Tactics and strategies for reducing management difficulties
Insider tips for implementing strategies, tactics, and ideas
Practical advice for minimizing managementmistakes Warning signs of
things going wrong when managing a problem Stories and insights
from the managerial experiences of others Specific procedures,
tactics, and techniques for following this book's advice
General
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