Relationship Perspectives on Customer Support Service (Paperback)

The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The authors focus on customers support service as a tool of enhancing relationship between customers and telecommunication service provider and to come up with a "best practice" for the customer-support service in the telecom industry The research has been conducted with recent relevant literature from academic viewpoint such as the relationship marketing, customer loyalty, customer dominant logic, customer support service and triggering factors for switching. After reviewing all of literatures authors have adequate knowledge how to enhance and sustain long term relationship with customers. Nearly every literature stipulates from customers perspective business operations for long term relationship. To accomplish research aim, authors conducted with an explorative research approach and with the help of a designed descriptive questionnaire which consist of seventeen close-ended and open-ended questions. The target group was sixteen master level students of Karlstad University.

General

Imprint:	Lap Lambert Academic Publishing
Country of origin:	Germany
Release date:	August 2012
First published:	August 2012
Authors:	Muhammed Zakir Hossain • Rahat Nawajesh
Dimensions:	229 x 152 x 5mm (L x W x T)
Format:	Paperback - Trade
Pages:	80
ISBN-13:	978-3-659-21697-8
Categories:	Books > Business & Economics > Finance & accounting > Accounting > General Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	3-659-21697-6
Barcode:	9783659216978

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