Can businesses abandon the axiom that the customer is always right
when consumers start questioning the ethics of business practices?
Professor Craig Smith examines the theory and practice of ethical
purchase behaviour, a crucial mechanism for ensuring social
responsibility in business. He explains how and why consumers have
used their purchasing power to influence corporate policies and
practices. He argues the case for the social control of business,
drawing on perspectives from marketing, economics, politics,
sociology, and business policy. He concludes that the market may
act as an arbiter of 'good' and 'bad' business practice. Dr Smith
considers the practical aspects of ethical purchase behaviour,
focusing on consumer boycotts as a specific form of this consumer
behaviour, and explains how boycotted businesses should respond.
This title, first published in 1990, is ideal for both business
students and those who have a business of their own.
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