Private enterprises in advanced economies have been learning to
use information and communication technology (ICT) to innovate and
transform their processes, products, services and business models,
significantly improving productivity and competitiveness. Moreover,
the ICT industry itself has become a major source of job creation
and a contributor to economic growth and business transformation. A
key question today is whether and how developing countries can
learn to benefit from the ICT revolution, and what roles the
government and private sector can play. Already, a number of
developing countries have been inspired by the example of India and
China, and are now seeking to jump on the outsourcing
bandwagon.
Nevertheless, with few exceptions in the developing world,
little attention has been paid by policymakers and practitioners to
invest systematically and proactively in ICT-enabled growth,
poverty reduction and grassroots innovation. Most communities and
small and medium-sized enterprises in developing countries, for
example, face multiple constraints to adopting and leveraging this
general purpose technology, and lack the capabilities for
maximizing its potential.
In "Enabling Enterprise Transformation," Nagy Hanna draws on his
rich experience of over 35 years at the World Bank and other aid
agencies as a development strategist and ICT policy expert, the
most current research, and best practices from around the world to
provide practical tools for promoting economic and social
transformation through ICT. He assesses various initiatives to
develop and diffuse ICT, such as innovation funds, incubators,
parks, public-private partnerships, and comprehensive promotion
programs. He argues for the strategic options now open for
developing countries to participate in ICT production, to deploy
ICT to transform industries and services, and to leverage ICT as a
new national infrastructure for improving the business environment
and enhancing the competitiveness of the whole economy.
The challenge for leaders in developing countries is to create
such social and institutional dynamics for learning about ICT use
and adaptation at many levels. Lessons gained so far from programs
to build these social learning and innovation capabilities at the
institutional and grassroots levels should be shared among
developing countries, and a dialogue among business leaders,
policymakers, development agencies, educational institutions, and
the general citizenry must be advanced.
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