Ombudsmen at the Crossroads - The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability (Hardcover, 1st ed. 2017)

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman's successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a 'third way' between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	February 2017
First published:	2017
Authors:	Nick O'Brien • Mary Seneviratne
Dimensions:	210 x 148 x 14mm (L x W x T)
Format:	Hardcover
Pages:	117
Edition:	1st ed. 2017
ISBN-13:	978-1-137-58445-8
Categories:	Books > Social sciences > Politics & government > Political science & theory Books > Social sciences > Politics & government > Public administration Books > Law > Laws of other jurisdictions & general law > Constitutional & administrative law > General Promotions
LSN:	1-137-58445-9
Barcode:	9781137584458

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!