This book presents a comprehensive overview of the key topics, best
practices, future opportunities and challenges in the Digital
Marketing discourse. With contributions from world-renowned
experts, the book covers: * Big Data, Artificial Intelligence and
Analytics in Digital Marketing * Emerging technologies and how they
can enhance User Experience * How 'digital' is changing
servicescapes * Issues surrounding ethics and privacy * Current and
future issues surrounding Social Media * Key considerations for the
future of Digital Marketing * Case studies and examples from
real-life organisations Unique in its rigorous, research-driven and
accessible approach to the subject of Digital Marketing, this text
is valuable supplementary reading for advanced undergraduate and
postgraduate students studying Digital and Social Media Marketing,
Customer Experience Management, Digital Analytics and Digital
Transformation.
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