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The Law of Consumer Redress in an Evolving Digital Market - Upgrading from Alternative to Online Dispute Resolution (Hardcover)
Loot Price: R3,186
Discovery Miles 31 860
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The Law of Consumer Redress in an Evolving Digital Market - Upgrading from Alternative to Online Dispute Resolution (Hardcover)
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This book advances the emergence of a new sub-field of study, the
law of consumer redress, which encompasses the various dispute
resolution processes for consumers, their regulations, and best
practices. The book argues that the institutionalisation of
alternative dispute resolution (ADR) bodies are expanding their
functions beyond dispute resolution, as they are increasingly
providing a public service for consumers that complements, and
often replaces, the role of the courts. Although the book focuses
on ADR, it also analyses other redress methods, including public
enforcement, court adjudication and business internal complaints
systems. It proposes a more efficient rationalisation of certified
redress bodies, which should be better co-ordinated and accessible
through technological means. Accordingly, the book calls for
greater integration amongst redress methods and offers
recommendations to improve their process design to ensure that,
inter alia, traders are encouraged to participate in redress
schemes, settle early meritorious claims and comply with outcomes.
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