What is it about McDonald's that has enabled it to produce more
millionaires from within its ranks than any company in history?
What earns the undying respect and loyalty of its franchisees,
vendors, and 47 million customers served daily, from Moscow to
Evansville to Rio de Janeiro? And how does it continue to expand
its products, retool its image, and become more popular with each
passing year? Few authors are as qualified to answer those
questions as company insider Paul Facella. Beginning behind the
counter at age 16, Paul literally grew up at McDonald's. From
counter, to grill, to Regional Vice President, he has, over the
course of his distinguished 34-year career, developed an intimate
knowledge of the fast-food giant's management practices and
culture. He's also forged personal ties to its legendary leaders,
including founder Ray Kroc and CEOs Fred Turner, Mike Quinlan, Jack
Greenberg, former President Ed Rensi, and current CEO Jim Skinner.
Everything I Know Ab out Business I Learned at McDonald's delivers
an up-close-and-personal look at a company where talent is
cultivated and encouraged to thrive, from the individual restaurant
to the corner office. With the help of in-depth interviews and "in
their own words" commentaries from company executives, franchisees,
and vendors, he explores McDonald's result-driven culture, and
reveals the core principles, first laid down by founder Ray Kroc in
1955, that have successfully guided the company for more than five
decades. Finally, Paul distills all that knowledge and experience
into powerful lessons on teamwork, leadership, integrity,
communication, and relationship building that you'll use to achieve
stellar results in your company-whether your goal is to build an
international business empire of your own, or just the best darned
shop in town.
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