Traditional service sectors encompass a wide variety of
industries ranging from transportation, retail and healthcare to
entertainment, banking, and insurance. As the service sector
expands into the global economy, a new science of service is
emerging, one that is dedicated to encouraging service innovation
by applying scientific understanding, engineering discipline, and
management practice to designing, improving, and scaling service
systems.
This seminal reference considers Service Science to be the study
of value co-creation, and finds abundant common elements and
themes, common concerns and approaches that converge on this
central, real-world phenomena. Handbook of Service Science takes
the first major steps to clarifying the definition, role, and
future of this nascent field. Incorporating work by scholars from
across the spectrum of service research, the volume presents
multidisciplinary perspectives on the nature and theory of service,
on current research and practice in design, operations, delivery,
and innovation of service, and on future opportunities and
potential of service research.
Handbook of Service Science provides a comprehensive reference
suitable for a wide-reaching audience including researchers,
practitioners, managers, and students who aspire to learn about or
to create a deeper scientific foundation for service design and
engineering, service experience and marketing, and service
management and innovation.
Traditional service sectors encompass a wide variety of
industries ranging from transportation, retail and healthcare to
entertainment, banking, and insurance. As the service sector
expands into the global economy, a new science of service is
emerging, one that is dedicated to encouraging service innovation
by applying scientific understanding, engineering discipline, and
management practice to designing, improving, and scaling service
systems.
This seminal reference considers Service Science to be the study
of value co-creation, and finds abundant common elements and
themes, common concerns and approaches that converge on this
central, real-world phenomena. Handbook of Service Science takes
the first major steps to clarifying the definition, role, and
future of this nascent field. Incorporating work by scholars from
across the spectrum of service research, the volume presents
multidisciplinary perspectives on the nature and theory of service,
on current research and practice in design, operations, delivery,
and innovation of service, and on future opportunities and
potential of service research.
Handbook of Service Science provides a comprehensive reference
suitable for a wide-reaching audience including researchers,
practitioners, managers, and students who aspire to learn about or
to create a deeper scientific foundation for service design and
engineering, service experience and marketing, and service
management and innovation.
List of contributors includes:
Melissa A. Akaka.- John Bailey.- Guruduth Banavar.- Rahul C.
Basole.- William J. Baumol.- Gaurav Bhalla.- Mary Jo Bitner.-
Jeannette Blomberg.- David E. Bowen.- John R. Bryson.- Richard B.
Chase.- Henry Chesbrough.- Eng K. Chew.- Daniel Connors.- Peter W.
Daniel.- Andrew Davies.- Faridah Djellal.- Bo Edvardsson.- Shelley
Evenson.- Ray P. Fisk.- Faiz Gallouj.- Susanne Glissmann.- Robert
J. Glushko.- Michael Gorma.- Michael Gregory.- Dwayne D. Gremler.-
Steve J. Grove.- Gerhard, Gudergan.- Evert Gummesson.- Anders
Gustafsson.- Alan Hartman.- James L. Heskett.- Kazuyoshi Hidaka.-
Barbara Jones.- Uday S. Karmarkar.- Per Kristensson.- Robert F.
Lusch.- Linda Macaulay.- Richard Metters.- Ian Miles.- Aleksandra
Mojsilovic.- Claire Moxham.- Rogelio Oliva.- Lakshmish Ramaswamy.-
Guangjie Ren.- William B. Rouse.- Roland T. Rust.- Scott E.
Sampson.- Pamela Samuelson.- Jorge Sanz.- W. Earl Sasser Jr.-
Benjamin Schneider.- Carl J. Schramm.- John D. Sterman.- Stephen L.
Vargo.- Lars Witell.- Valarie Zeithaml.- Anatoly Zherebtsov"
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