Books > Health, Home & Family > Self-help & practical interests > Popular psychology > Assertiveness, motivation & self-esteem
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Tackling Difficult Conversations Pocketbook - Tackling Difficult Conversations Pocketbook (Paperback)
Loot Price: R275
Discovery Miles 2 750
You Save: R27
(9%)
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Tackling Difficult Conversations Pocketbook - Tackling Difficult Conversations Pocketbook (Paperback)
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List price R302
Loot Price R275
Discovery Miles 2 750
You Save R27 (9%)
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
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At some stage or other we all have to deal with difficult
conversations. It may be to express dissatisfaction with our own
treatment or give feedback on someone's poor performance. You may
have to make clear a tough decision or deny a request. Saying 'no'
is not easy. "The Tackling Difficult Conversations Pocketbook" will
help build your confidence, reduce your anxiety and equip you with
the skills to steer emotionally-fuelled conversations towards a
successful outcome. It helps you learn how to communicate with
authority, clarity and persuasiveness, and - through active
listening, mirroring body language and other techniques - how to
empathize with the other person and how to interpret what they are
saying, feeling and thinking. Being clear about the outcome you
desire and recognising your own responses to conflict (and managing
these constructively) will be crucial to your preparations. Timing,
location and seating arrangements are factors too, as this
pocketbook explains.
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