Praise for "Value-Driven Business Process Management"
"The book goes well beyond a traditional methods-and-tools
perspective to present the most current, broadly informed view of
BPM as a management discipline. . . ."
--Paul O'Flaherty, Finance Director, Eskom
"Franz and Kirchmer go directly to the heart of the role of BPM
in business by focusing on value as the driver, management
discipline as the requirement, and translating strategy into
execution as the measure of success. . . ."
--Richard Maltsbarger, SVP of Strategy & BPM, Lowe's Companies,
Inc.
"If your CEO has delivered a set of strategic imperatives, you
are ready for Value-Driven BPM. This book provides the vision of
how to win in the integrated global economy by building a core BPM
discipline in your company to simplify the delivery of business
strategy. . . ."
--Kathleen Donahue, Senior Director of Business Process Management,
Pfizer Inc.
"Business Process Management (BPM) has to be implemented as a
management discipline and linked to the strategic imperatives of an
organization in order to achieve the best business impact. Franz
and Kirchmer show how this can be achieved. . . . I recommend the
book to top executives, BPM practitioners, as well as the academic
world."
--Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader
and Entrepreneur
""Value-Driven Business Process Management" is a game-changing
book. . . ."
--Larry M. Starr, Ph.D., Executive Director and Academic Chair,
Organizational Dynamics Graduate Studies, University of
Pennsylvania
"Franz and Kirchmer provide a strong foundation for readers in
every phase of their BPM life cycle."
--Alan Trefler, Founder and CEO, Pegasystems Inc.
"Value-driven BPM, as defined by Franz and Kirchmer, is an
insightful way to use the available methods and tools to get real
business impact through process management. It is a fresh approach
to quickly move from strategy into execution."
--Dr. Wolfram Jost, CTO, Software AG
About the Book:
Business Process Management (BPM) is a powerful management
discipline for driving efficiency and innovation, as well as
achieving strategic imperatives. When you develop a business
strategy that is supported by a pragmatic application of BPM, your
processes become important assets--and business success soon
follows. It's called value-driven BPM, and this game-changing guide
takes you step by step through the entire process.
A team of BPM experts from the global management consulting
company Accenture provides some of the key ingredients you need to
achieve the highest levels of differentiation and performance.
Franz and Kirchmer explain how to launch value-driven BPM in
synchronicity with existing BPM efforts, and they reveal common
roadblocks along with clear steps for overcoming them. With
"Value-Driven Business Process Management," you have in your hands
a full-suite guide to: Achieving immediate business benefi ts while
building lasting BPM capabilities Putting the right team and
infrastructure in place to build an organization designed for an
outcome and value-based BPM capability Assessing and prioritizing
process improvements in alignment with the overall business
strategy to meet the most vital needs and deliver the most
value
The authors include several end-to-end case studies from a range
of industries. These deliver valuable insight into successfully
linking processes to value.
If your goal is to empower every employee at every level to
express his or her virtuosity in a way that is aligned with
strategy, this book is for you. If you seek to create innovative
products and services that meet changing customer requirements,
this book is for you. If you want your people and technological
capabilities to execute the new paradigm with excellence, and thus
realize unprecedented value, this book is for you.
If you want to seize the competitive edge now--and maintain it
for years to come--"Value-Driven Business Process Management" is
for you.
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