Debtor Psychology considers the effects of social, cognitive, and
emotional factors on the economic decisions of individuals and
businesses. This book presents and translates that into what it can
mean to debt collection. These psycho/economic models integrate
insights about how self-interest, rules-of-thumb, and other
non-rational features of business life affect your business and how
you can use them to promote effective communication with your
clients and customers. Debtor Psychology supplements and enhances
your knowledge of, and approach to, customers through insights
obtained from portfolios, demographics, and individuals. By
applying certain frameworks to your existing client portfolios, you
can engineer more effective collections strategies for you and your
clients. This book represents true Innovation; it concepts are not
plug-and-play, but they do provide straightforward ideas that can
be implemented for your particular clients or portfolio profiles.
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