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Computers As Assistants - A New Generation of Support Systems (Hardcover)
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Computers As Assistants - A New Generation of Support Systems (Hardcover)
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Computer systems based on the notion of the computer as assistant
have recently become the focus of intense interest. The expanding
role of the computer in everyday life and the growing number of
untrained users make it necessary to think about new ways of
dividing labor between humans and machines. Future systems must
take on more tasks and perform them more competently and
autonomously than existing systems. If they are to be adequately
flexible and responsive to complexity, they cannot automate their
performance completely. The aim of designers should be to create
computer systems with capabilities similar to those of good
assistants in the real world.
Effective assistance has many characteristics. An assistant is
expected to be competent in some domains of expertise, to know the
limits of his/her knowledge, to be able to process inexact
instructions from clients, to adjust to and learn from them, to
explain his/her behavior and suggestions, and to support clients in
communication and cooperation with other people. This book believes
that such capabilities can be built into computer systems. To that
end, the chapter contributors discuss the concepts and
methods--particularly from the fields of artificial intelligence
and computer-supported cooperative work (CSCW)--that they have
drawn from to develop successful system prototypes. They present
several of these prototypes including assistants for graphics
design, knowledge discovery in data bases, coordination support,
organizational memory, user interface design, and knowledge base
construction. As such, this volume helps map out the future for all
those involved in computer systems design.
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