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The Practice of Quality Management (Paperback, Softcover reprint of the original 1st ed. 1997)
Loot Price: R4,497
Discovery Miles 44 970
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The Practice of Quality Management (Paperback, Softcover reprint of the original 1st ed. 1997)
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The Practice of Quality Management presents the results of eleven
ground-breaking research projects in quality management. It is the
first collection of research papers by academics in this area. The
projects are empirical studies on total quality management that
suggest new ways to think about quality. The objective of the
research found in this book is to develop theory and to assist
practice. Thus, this volume is of interest to both academic
researchers and practising managers. The chapters fall into four
categories: `Performance', `Understanding TQM', `Organizations',
and `Using TQM'. All of the chapters show that there are many
different applications and research issues associated with quality.
The chapters on `Understanding TQM' suggest that it is possible to
develop and test theories of quality. The chapters on `Performance'
demonstrate that studies of the operational and financial effect of
quality can yield positive results. Many thinkers on quality
consider that organizational impacts of quality are the most
important drivers of the quality process. The chapters on
`Organizations' present evidence on how quality programs affect
human resource management, and organizational structure. Finally,
the chapters on `Using TQM' present several studies of applications
of quality management.
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