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Managing Risk and Complexity through Open Communication and Teamwork (Paperback)
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Managing Risk and Complexity through Open Communication and Teamwork (Paperback)
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Total price: R839
Discovery Miles: 8 390
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Along with increased complexities in work and life in general in
the twenty-first century come new and dangerous risks to workers,
customers, and the general public. Drawing on decades of experience
as a researcher and consultant for a range of organizations and
individuals in high-risk domains, the author of this book presents
a powerful theory of open communication and teamwork. This unites a
range of communication practices and principles that have proven to
combat risk and complexity in organizations. The book initially
focuses on NASA, an organization that experiences and engages with
high complexity and risk daily. As a participant-observer in the
Apollo program, the author witnessed pioneering communication
practices that, for example, empowered engineers with “automatic
responsibility” for any technical problem they perceived. It was
partly the failure to follow such protocols that resulted in the
catastrophes experienced in the Challenger and Columbia tragedies,
as the author shows. Using the lessons learned from the space
program, the book then explores complexity and risk in medicine,
aviation, the fighting of forest fires, and homelessness, again
consistently finding communication practices that worked and did
not work. Based on detailed research conducted over several
decades, the book presents a unified theory linked to generally
applicable communication practices. Case studies include the
results of an international experiment of surgery conducted in ten
countries that produced a highly significant reduction of deaths
and infections in Africa, India, and other parts of the world, to
the creation of innovative communication practices that
significantly reduced risks in the US aviation industry.
General
Imprint: |
Purdue University Press
|
Country of origin: |
United States |
Release date: |
June 2015 |
Authors: |
Phillip K Tompkins
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Dimensions: |
229 x 152 x 23mm (L x W x T) |
Format: |
Paperback
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Pages: |
290 |
ISBN-13: |
978-1-55753-712-6 |
Categories: |
Books >
Business & Economics >
General
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LSN: |
1-55753-712-7 |
Barcode: |
9781557537126 |
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