While hospitals can learn from other industries, they cannot be
improved or run like factories. With work that is more
individualized than standardized, and limited control over volume
and arrivals, even the leanest-minded hospital must recognize that
healthcare systems are more dynamic than nearly any work
environment.
Written with the creativity needed to navigate the rapidly changing
landscape of healthcare, Dynamic Capacity Management for
Healthcare: Advanced Methods and Tools for Optimization presents
the unique new tools, methodologies, and thinking required of
healthcare systems that want to survive and thrive in a reduced
reimbursement, higher-cost world. Demonstrating his approaches and
recommendations through case studies specific to the complex issues
of healthcare delivery, Pierce Story, a long-time and passionate
healthcare operations expert, shows how hospitals and health
systems can make leaps in performance in an environment in which
both financial and human resources are shrinking as expectations
for clinical perfection continue to rise.
Through its unique approach to the dynamic management of complex
care systems, this volume raises the bar for what is possible. This
text presents an excellent opportunity for healthcare s change
agents to meet the challenges and responsibilities of our day.
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