We have a problem in healthcare. That problem is this: in today's
healthcare environment, especially in the United States, people
take a back seat to the numbers in almost every aspect of
healthcare service delivery. Productivity, utilization, and other
business metrics rule the roost. If it's not calculatable,
spreadsheet-able, or measurable, it hardly receives any attention
from healthcare managers, administrators, and decision-makers. We
can't simply sit back and allow the dehumanization that currently
runs rampant in our clinics and hospitals continue to wreak havoc
on one of the most important factors in clinical outcomes: the
relationships between healthcare professionals and the people
(patients) that they serve. Healthcare is a great and noble
profession, but it will only remain so if we, as healthcare
professionals, return its focus to its true purpose: people, the
people receiving care, and the people working to deliver that care.
After all, we're all more than simply numbers on spreadsheets or
items on checklists. Better Outcomes: A Guide for Humanizing
Healthcare outlines the 8 changes that organizations and clinicians
need to commit to in order to return to the focus of healthcare to
where it should be: the patient. The book covers topics related to
truly patient-centered care, a biopsychosocial approach to service
delivery, patient engagement, interpersonal communication, and
developing long-term relationships with patients. Through an
exploration of both clinical research and real-life examples and
cases, the book outlines and supports a vision of a new healthcare,
where skilled, competence, and caring clinicians care for engaged
patients to promote better clinical outcomes, deliver unmatched
satisfaction, and lasting relationships.
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