Ralf Friedrich developed an academically validated and
process-oriented maturity model with emphasis on special needs of
virtual teams. He provides criteria and indicators of performance
for virtual teams and combines different approaches of maturity
models into an overall framework to measure and develop virtual
team performance.This book describes the development and validation
of the Virtual Team Maturity Model (VTMM (R)) consisting of 11
processes for virtual team collaboration, defined by inputs,
methods, outputs and Key Performance Indicators (KPIs) assigned to
four maturity levels. The model supports an algorithm for
calculating the maturity level of the team based on a set of
questionnaires.
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