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Books > Business & Economics > Industry & industrial studies > Civil service & public sector
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Responsibility and Public Services (Paperback)
Loot Price: R814
Discovery Miles 8 140
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Responsibility and Public Services (Paperback)
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Richard Davis is a founding member of Vanguard Consulting in the
UK, and has worked with John Seddon for over 25 years. His was a
significant role in developing the Vanguard method, which has
allowed for dramatic improvements in public services. In this
important book, Richard turns his attention to the important issue
of 'responsibility' - on both the government's part and that of the
users. While government wrestles with how to cut the cost of
services, Davis shows that government can provide responsible,
sustainable and effective services significantly more cheaply by
focussing on what is of 'value' to individuals and communities.
What is of 'value' can only be determined by fully understanding
the context in which problems arise and then providing tailored
support to get people's lives back on track and as quickly as
possible. The emphasis changes from supplying services (chosen in
advance by government regardless of actual need) to helping people
to look after themselves and take responsibility for their own
lives. It's a simple logic. The current system defines problems
according to predetermined services and categories and if a person
doesn't fit with their definitions (which is often the norm), they
remain in trouble. These are many people who never fit into the
categories the system has designed and constantly fall between the
cracks - so the wider system continues to spend money because the
services are ineffective; it racks up costs and failure and rarely
solves the problems. But, as Responsibility and Public Services
shows, the truth is that it is cheaper to help people directly than
to continue providing the same old services. The thinking is that
if a little time is taken to understand people in context and to
find out what matters to them, the solutions are far easier and
cheaper. It is not only cheaper to do this at the time but, because
you build in resilience and help people take their own measures, it
stays cheaper. The book is a rich compendium of examples of what
changes when a responsible approach is taken - examples are drawn
from the care sector, prisons, the police force, hospital services,
education and many more.
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