Emotional intelligence--the ability to understand and manage
emotions within yourself and others--often plays a greater role
than "IQ" in determining success. And perhaps there is no place
where this claim is truer than in business, where emotions play an
outsized role in influencing who rises and who falls, who wins and
who loses. In a surprisingly high percentage of business
negotiations, transactions and interactions, it is
emotions--especially negative or irrational ones, and not reason
and rationality--that drive the agenda and outcomes.
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