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The Soul of Design - Harnessing the Power of Plot to Create Extraordinary Products (Hardcover)
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The Soul of Design - Harnessing the Power of Plot to Create Extraordinary Products (Hardcover)
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What makes the Apple iPhone "cool"? Bang & Olufsen and
Samsung's televisions "beautiful"? Any of a wide variety of
products and services "special"? The answer is not simply
functionality or technology, for competitors' products are often as
good.
"The Soul of Design" explores the uncanny power of some products to
grab and hold attention--to create desire. To understand what sets
a product apart in this way, authors Lee Devin and Robert Austin
push past personal taste and individual response to adopt a more
conceptual approach. They carefully explore the hypothesis that
there is something within a "special" product that makes it--well,
special. They argue that this "je ne sais quoi" arises from
"plot"--the shape that emerges as a product or service arouses and
then fulfills expectations. Marketing a special product is, then, a
matter of helping its audience perceive its plot and comprehend its
qualities.
Devin and Austin provide keys to understanding why some products
and services stand out in a crowd and how the companies that make
them create these hits. Part One of the book introduces the
authors' definition of plot in this context; Part Two breaks down
the components needed to build a plot; Part Three describes what
makes a plot coherent; Part Four takes on the challenges of making
coherent products and services attractive to consumers. Part Four
also presents detailed casework, which shows how innovators and
makers have successfully brought special products to market.
Readers will come away with a sensible and clear approach to
conceiving of artful products and services. This book will help
managers and designers think about engaging with plot, taking
aesthetic factors into account to provide consumers with more
special things.
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