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Assessing Information Needs - Managing Transformative Library Services (Paperback)
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Assessing Information Needs - Managing Transformative Library Services (Paperback)
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Based on a tested model for community analysis, this book offers a
guide to the management of client-centered transformative
information services that can be applied in any type of library or
information agency. Knowing a community enables library and
information professionals to prioritize the community's information
needs and design appropriate services for them. Assessing
Information Needs: Managing Transformative Library Services was
written to provide the rationale for community analysis, a model
for gathering community data, and a process for analyzing data and
applying it to the management of an information agency. The book
explains why information professionals should customize services,
as well as the "how to" of collecting data. A model for gathering
community information is described, applied, and demonstrated
through a case study. The book then shows how such information is
interpreted and used to plan information services that are
transformative for individuals and groups in the case-study
community, providing lessons that readers can use with their own
institutions. Rooted in a philosophy of customer service, the
method presented here is perfect for public, school, academic, and
special libraries or other types of information agencies. A case
study of a community analysis for a county library system,
illustrating how the model can be applied 13 tables presenting
information collected from the case study Several graphic models,
presented and described References at the end of each chapter A
bibliography at the end of the book
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